Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You'll also need your order confirmation or proof of purchase.

To start a return, please contact us at axn.clothing.hq@gmail.com.

If your return request is approved, you will need to provide the delivery address.

Please note that items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us anytime at axn.clothing.hq@gmail.com.

 

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you have received the wrong product, contact us immediately at axn.clothing.hq@gmail.com so we can assess the issue and resolve it as quickly as possible.

 

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards

Personalised or custom-made products

Items that have been worn, washed, or damaged after delivery

Sale or clearance items (unless faulty)

If you're unsure whether your item is eligible for a return, please get in touch before sending it back.

 

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or item, please return your original purchase (if eligible). Once your return has been approved, you can place a new order for the replacement item.

 

UK & EU Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

If your order is delivered to the United Kingdom or European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer legislation. Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

 

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at axn.clothing.hq@gmail.com.